Customer Success Support Engineer - 175504

Zachary Piper Solutions; United States; Remote; USD 39,000 - 48,000; Part time

Benefits offered by this job

Remote work

Contract-based role

Comprehensive Benefits

Job summary

Piper Companies is seeking a Customer Success Support Engineer for a fully remote role. The position supports onboarding, implementation, platform adoption, and technical troubleshooting as a trusted technical resource throughout the customer lifecycle.

Responsibilities include partnering with customer IT, deploying VM-based collectors, guiding on networking and security, and coordinating with engineering to resolve issues while delivering training and best practices.

Qualifications

• 2+ years in customer success, technical support, IT or related client-facing role.
• Hands-on networking fundamentals including TCP/IP, DNS, DHCP, firewalls, SSH, SNMP.
• Experience with Windows environments and enterprise IT infrastructure is preferred.
• Understanding of cybersecurity concepts: vulnerability management, patching, hardening, CVEs, endpoint security.
• Excellent communication and presentation skills for technical and non-technical audiences.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent experience.

Responsibilities

• Support onboarding, implementation, and activation of technology solutions with customer IT teams.
• Assist deployment and support of VM-based collectors, integrations, and monitoring tools.
• Provide guidance on networking, DNS, IP addressing, firewall policies, and authentication.
• Support cloud-based implementations, API integrations, migrations, and platform adoption.
• Troubleshoot infrastructure, networking, and software issues with cross-team coordination.
• Deliver technical training and end-user guidance for platform adoption.
• Document environments, configurations, troubleshooting steps, and milestones.
• Build strong relationships and act as a trusted advisor to drive satisfaction.

Skills

Networking fundamentals

Troubleshooting

Communication

Customer-facing work

Education

Bachelor's degree in IT/CS/Cybersecurity

Tools

Active Directory

Microsoft 365

Azure AD

Windows Server

Job description

Piper Companies is seeking a Customer Success Support Engineer to support a leading organization in the networking and technology space. This is a fully remote opportunity offering an initial 3-month contract with quarterly extensions and strong long-term potential. The Customer Success Support Engineer will work directly with customers and internal teams to support onboarding, implementation, platform adoption, and technical troubleshooting efforts, serving as a trusted technical resource throughout the customer lifecycle.

Responsibilities of the Customer Success Support Engineer:

• Partner with customer IT and infrastructure teams to support onboarding, implementation, and activation of technology solutions.
• Assist with the deployment, configuration, and support of virtual machine-based collectors, integrations, and monitoring tools within customer environments.
• Provide technical guidance related to networking, connectivity, system access, DNS, IP addressing, firewall policies, and authentication requirements.
• Support cloud-based implementations, API integrations, system migrations, and platform adoption initiatives.
• Troubleshoot infrastructure, networking, and application issues while coordinating resolutions with engineering and support teams.
• Deliver technical training, end-user guidance, and best practices to ensure successful platform adoption and utilization.
• Document customer environments, technical configurations, troubleshooting efforts, and implementation milestones.
• Build strong customer relationships and serve as a trusted advisor to drive customer satisfaction and long-term success.

Qualifications for the Customer Success Support Engineer:

• 2+ years of experience in customer success, technical support, IT support, network support, implementation, onboarding, or a related client-facing technical role.
• Hands-on experience with networking fundamentals including TCP/IP, DNS, DHCP, firewalls, SSH, SNMP, and virtualized environments.
• Experience with Windows environments, Active Directory, Microsoft 365, Entra ID (Azure AD), Windows Server, or other enterprise IT infrastructure technologies is preferred.
• Understanding of cybersecurity concepts including vulnerability management, software patching, system hardening, CVEs, and endpoint security.
• Strong troubleshooting and problem-solving skills with the ability to diagnose technical issues across infrastructure, networking, and software environments.
• Excellent communication and presentation skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent professional experience.

Compensation:

• $28-$35/hr
• Comprehensive Benefits including Medical, Dental, and Vision

Keywords: Customer Success Support Engineer, Technical Customer Success, Customer Success Engineer, Customer Success Specialist, Technical Support Engineer, Technical Support Specialist, IT Support Engineer, Network Support Engineer, Implementation Specialist, Onboarding Specialist, Customer Success, SaaS Support, Enterprise Software, Cisco Networking, TCP/IP, DNS, DHCP, Firewall Management, Active Directory, Microsoft 365, Entra ID, Azure AD, Virtual Machines, Cloud Technologies, Cybersecurity, API Integrations, Professional Services, Enterprise IT, Technical Consultant.

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