Customer Success Support Engineer - 175504

Piper Companies; United States; Remote; USD 39,000 - 48,000; Full time

Benefits offered by this job

Remote work

Contract role

Job summary

Piper Companies is seeking a Customer Success Support Engineer to support a leading organization in networking and technology. This fully remote contract role focuses on onboarding, implementation, platform adoption, and technical troubleshooting across the customer lifecycle.

You will work with customers and internal teams, delivering technical guidance, training, and best practices while building trusted relationships to drive long-term success. Initial 3-month contract with extensions.

Qualifications

• 2+ years in customer success or technical support roles.
• Hands-on networking fundamentals including TCP/IP, DNS, DHCP, and firewalls.
• Experience with Windows environments and enterprise IT infra advised.
• Understanding of cybersecurity concepts like patching and CVEs.

Responsibilities

• Partner with customer IT and infrastructure teams to support onboarding, implementation, and activation of technology solutions.
• Assist with the deployment, configuration, and support of virtual machine-based collectors, integrations, and monitoring tools within customer environments.
• Provide technical guidance related to networking, connectivity, system access, DNS, IP addressing, firewall policies, and authentication requirements.
• Support cloud-based implementations, API integrations, system migrations, and platform adoption initiatives.
• Troubleshoot infrastructure, networking, and application issues while coordinating resolutions with engineering and support teams.
• Deliver technical training, end-user guidance, and best practices to ensure successful platform adoption and utilization.
• Document customer environments, technical configurations, troubleshooting efforts, and implementation milestones.
• Build strong customer relationships and serve as a trusted advisor to drive customer satisfaction and long-term success.

Skills

Networking basics

Troubleshooting

Cloud technologies

Communication

IT support

Security concepts

Education

Bachelor's degree

Tools

Active Directory

Azure AD / Entra ID

Microsoft 365

Windows Server

Virtual Machines

Job description

Piper Companies is seeking a Customer Success Support Engineer to support a leading organization in the networking and technology space. This is a fully remote opportunity offering an initial 3-month contract with quarterly extensions and strong long-term potential. The Customer Success Support Engineer will work directly with customers and internal teams to support onboarding, implementation, platform adoption, and technical troubleshooting efforts, serving as a trusted technical resource throughout the customer lifecycle.

Responsibilities of the Customer Success Support Engineer:

• Partner with customer IT and infrastructure teams to support onboarding, implementation, and activation of technology solutions.
• Assist with the deployment, configuration, and support of virtual machine-based collectors, integrations, and monitoring tools within customer environments.
• Provide technical guidance related to networking, connectivity, system access, DNS, IP addressing, firewall policies, and authentication requirements.
• Support cloud-based implementations, API integrations, system migrations, and platform adoption initiatives.
• Troubleshoot infrastructure, networking, and application issues while coordinating resolutions with engineering and support teams.
• Deliver technical training, end-user guidance, and best practices to ensure successful platform adoption and utilization.
• Document customer environments, technical configurations, troubleshooting efforts, and implementation milestones.
• Build strong customer relationships and serve as a trusted advisor to drive customer satisfaction and long-term success.

Qualifications for the Customer Success Support Engineer:

• 2+ years of experience in customer success, technical support, IT support, network support, implementation, onboarding, or a related client-facing technical role.
• Hands-on experience with networking fundamentals including TCP/IP, DNS, DHCP, firewalls, SSH, SNMP, and virtualized environments.
• Experience with Windows environments, Active Directory, Microsoft 365, Entra ID (Azure AD), Windows Server, or other enterprise IT infrastructure technologies is preferred.
• Understanding of cybersecurity concepts including vulnerability management, software patching, system hardening, CVEs, and endpoint security.
• Strong troubleshooting and problem-solving skills with the ability to diagnose technical issues across infrastructure, networking, and software environments.
• Excellent communication and presentation skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent professional experience.

Compensation:

• $28-$35/hr
• Comprehensive Benefits including Medical, Dental, and Vision

Keywords: Customer Success Support Engineer, Technical Customer Success, Customer Success Engineer, Customer Success Specialist, Technical Support Engineer, Technical Support Specialist, IT Support Engineer, Network Support Engineer, Implementation Specialist, Onboarding Specialist, Customer Success, SaaS Support, Enterprise Software, Cisco Networking, TCP/IP, DNS, DHCP, Firewall Management, Active Directory, Microsoft 365, Entra ID, Azure AD, Virtual Machines, Cloud Technologies, Cybersecurity, API Integrations, Professional Services, Enterprise IT, Technical Consultant.

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