Remote Customer Success & Engagement Specialist

A1 Garage Door Service; Georgia; Remote; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision, 401K

Paid Time Off

Weekly Pay

Internal Promotion opportunities

Company swag

Zusammenfassung

A1 Garage Door Service is seeking a remote Customer Engagement Specialist based in one of our operating states. You will handle high volumes of calls, assess needs, and guide customers to solutions while maintaining records and hitting targets.

Requirements include 12+ months call center experience, strong communication, 40 WPM typing, and the ability to work flexible hours in MST. US work eligibility and background check are required.

Qualifikationen

• At least 12 months of call center experience.
• Upselling experience preferred.
• Strong phone handling and active listening.
• Typing 40 wpm or more.
• Ability to multi-task and manage time effectively.
• Must be eligible to work in the United States.
• Pass pre-employment drug test and criminal background check.

Aufgaben

• Manage large amounts of incoming phone calls.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/team sales targets and call handling quotas.
• Keep accurate records of customer interactions and account related information.

Kenntnisse

Active listening

Communication

Multitasking

Typing 40 wpm

Customer service

Problem solving

Tools

CRM software

Jobbeschreibung

A1 Garage Door Service is seeking a remote Customer Engagement Specialist based in one of our operating states. You will handle high volumes of calls, assess needs, and guide customers to solutions while maintaining records and hitting targets.

Requirements include 12+ months call center experience, strong communication, 40 WPM typing, and the ability to work flexible hours in MST. US work eligibility and background check are required.