Remote Inbound Customer Engagement Specialist

A1 Garage Door Service; Tennessee; Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision, 401K

Paid Time Off

Weekly Pay

Internal Promotion opportunities

Company swag

Job summary

A1 Garage Door Services is seeking an Inbound Customer Engagement Specialist to act as a liaison, provide product information, answer questions, schedule service appointments, and resolve customer issues with accuracy and efficiency.

The role is remote but must be based in one of the operating states. You will handle high volumes of calls, identify needs, and build lasting customer relationships while meeting sales targets and maintaining detailed records.

Qualifications

• 12 months of call center experience (upselling preferred)
• Ability to pass pre-employment drug test and criminal background check
• Employment requires current eligibility to work in the United States

Responsibilities

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Keep accurate records of customer interactions and account-related information

Skills

Phone handling

Active listening

Computer literacy

Time management

Typing 40 wpm

Written communication

Verbal communication

Customer focus

Job description

A1 Garage Door Services is seeking an Inbound Customer Engagement Specialist to act as a liaison, provide product information, answer questions, schedule service appointments, and resolve customer issues with accuracy and efficiency.

The role is remote but must be based in one of the operating states. You will handle high volumes of calls, identify needs, and build lasting customer relationships while meeting sales targets and maintaining detailed records.