Remote Customer Engagement & Solutions Specialist

A1 Garage Door Service; Michigan; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision, 401K

Paid Time Off

Weekly Pay

Internal Promotion opportunities

Company swag

Job summary

A1 Garage Door Service is seeking an experienced Customer Engagement Specialist (Inbound) to act as a liaison, provide product and service information, and schedule appointments. This remote role requires being based in one of the operating states and delivering patient, respectful customer interactions daily.

You will identify customer needs, answer questions, and work collaboratively to resolve issues with accuracy and efficiency while aiming to meet sales targets and maintain precise records.

Qualifications

• At least 12 months call center experience.
• Upselling experience preferred.
• Strong phone handling and active listening.
• Excellent written and verbal communication.
• Ability to pass pre-employment background checks.
• Eligibility to work in the United States.

Responsibilities

• Manage large amounts of incoming phone calls.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/team sales targets and call handling quotas.
• Keep accurate records of customer interactions and account related information.

Skills

Call center

Active listening

Customer service

Communication skills

Multitasking

Typing 40 wpm

Problem solving

Sales knowledge

Job description

A1 Garage Door Service is seeking an experienced Customer Engagement Specialist (Inbound) to act as a liaison, provide product and service information, and schedule appointments. This remote role requires being based in one of the operating states and delivering patient, respectful customer interactions daily.

You will identify customer needs, answer questions, and work collaboratively to resolve issues with accuracy and efficiency while aiming to meet sales targets and maintain precise records.