Remote Inbound Customer Engagement & Sales Specialist

A1 Garage Door Service; Minnesota; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision, 401K

Paid Time Off

Weekly Pay

Internal Promotion opportunities

Company swag

Job summary

A1 Garage Door Service is seeking an accomplished Customer Engagement Specialist (Inbound) to act as a liaison, provide product information, and schedule service appointments. You will resolve customer issues with accuracy and efficiency while upholding a professional, respectful demeanor.

The role is remote but requires residence in operating states; Minnesota is included. You will interact with customers daily, close deals, and work with a collaborative team to improve service experiences.

Qualifications

• Minimum 12 months call center experience; upselling preferred.
• Ability to type 40+ wpm and communicate clearly.
• Willing to work flexible hours 5:00am–9:30pm MST, weekends.

Responsibilities

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/team sales targets and call handling quotas.
• Keep accurate records of customer interactions and account related information.

Skills

Call center experience

Active listening

Communication skills

Typing 40 wpm

Customer orientation

Multi-tasking

Problem solving

Persuasive closing

Organization

Adaptability

Job description

A1 Garage Door Service is seeking an accomplished Customer Engagement Specialist (Inbound) to act as a liaison, provide product information, and schedule service appointments. You will resolve customer issues with accuracy and efficiency while upholding a professional, respectful demeanor.

The role is remote but requires residence in operating states; Minnesota is included. You will interact with customers daily, close deals, and work with a collaborative team to improve service experiences.