Remote Inbound Customer Engagement Specialist

A1 Garage Door Service; Kansas; À distance; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision, 401K

Paid Time Off

Weekly Pay

Internal Promotion opportunities

Company swag

Résumé du poste

A1 Garage Door Service is hiring an inbound Customer Engagement Specialist to handle calls, assess needs, and guide customers to solutions. This remote role requires staying organized, being persuasive, and delivering accurate information to close deals and schedule services.

You will build relationships, meet call targets, and maintain precise records while working across flexible hours within MST. Candidates must be able to work legally in the United States.

Qualifications

• Minimum 12 months of call center experience.
• Upselling experience preferred.
• Ability to pass pre-employment drug test and background check.
• Eligible to work in the United States.

Responsabilités

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/team sales targets and call handling quotas.
• Keep accurate records of customer interactions and account related information.

Connaissances

Call center experience

Active listening

Customer-focused

Strong communication

Time management

Typing 40 wpm+

Problem solving

Upselling ability

Outils

CRM software

Computer systems & software

Description du poste

A1 Garage Door Service is hiring an inbound Customer Engagement Specialist to handle calls, assess needs, and guide customers to solutions. This remote role requires staying organized, being persuasive, and delivering accurate information to close deals and schedule services.

You will build relationships, meet call targets, and maintain precise records while working across flexible hours within MST. Candidates must be able to work legally in the United States.