Remote Inbound Customer Engagement Specialist

A1 Garage Door Service; Arizona; Remote; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision, 401K

Paid Time Off

Weekly Pay

Internal Promotion opportunities

Company swag

Zusammenfassung

A1 Garage Door Service is seeking an Inbound Customer Engagement Specialist to serve as the frontline liaison for customers, providing product and service information, scheduling service appointments, and resolving issues with accuracy and care. This fully remote role requires a US-based presence in one of the operating states and a customer-first mindset.

You will handle high volumes of calls, assess customer needs, and nurture relationships with clear, respectful communication.

Qualifikationen

• 12 months of call center experience required.
• Excellent phone handling and active listening skills.
• Typing speed 40 words per minute or more.
• Strong written and verbal communication skills.
• Must pass pre-employment drug test and background check.
• Eligible to work legally in the United States.

Aufgaben

• Manage large amounts of inbound phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open communication.
• Provide accurate, valid, and complete information using appropriate tools.
• Meet personal and team sales targets and call handling quotas.
• Keep accurate records of customer interactions and account information.

Kenntnisse

Call center experience

Customer service

Active listening

Typing 40 wpm

Written and verbal communication

Jobbeschreibung

A1 Garage Door Service is seeking an Inbound Customer Engagement Specialist to serve as the frontline liaison for customers, providing product and service information, scheduling service appointments, and resolving issues with accuracy and care. This fully remote role requires a US-based presence in one of the operating states and a customer-first mindset.

You will handle high volumes of calls, assess customer needs, and nurture relationships with clear, respectful communication.