Remote Customer Success Associate - SaaS Onboarding & Support

StarTex Software LLC; Central City (CO); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible PTO

Six weeks of parental leave for exempt

Medical, dental and vision coverage (y

Teladoc virtual healthcare

Disability coverage (short/long term)

Life insurance

Legal services and voluntary benefits

Fully remote work environment

Job summary

EHS Insight, a StarTex Software brand, seeks a Customer Success Associate to onboard and support customers across the US. The role emphasizes helping customers achieve value, resolving issues efficiently, and promoting additional modules.

Ideal candidates have 1–3 years in customer success in tech, strong MS Office skills, and a customer-centric mindset focused on continuous improvement. Fully remote work with competitive benefits.

Qualifications

• Bachelor’s degree preferred.
• 1–3 years of experience in Customer Success in a technology field.
• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Knowledge of Environmental, Health and Safety (EHS) is a plus.
• Customer-centric mindset with a drive for continuous improvement.

Responsibilities

• Manage onboarding of new customers and minimize time to value.
• Lead customers through onboarding and resolve issues during the process.
• Respond to support tickets across levels and provide optimal solutions.
• Inform customers of new features and functionality that benefit them.
• Identify opportunities to upsell modules and demo them to customers.
• Learn software and environmental, health and safety domain knowledge.
• Collaborate with team to improve onboarding processes and procedures.
• Handle increasingly complex customer problems with independence.

Skills

Customer facing communication

Time management

Problem-solving

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Excel

Word

PowerPoint

Outlook

Job description

EHS Insight, a StarTex Software brand, seeks a Customer Success Associate to onboard and support customers across the US. The role emphasizes helping customers achieve value, resolving issues efficiently, and promoting additional modules.

Ideal candidates have 1–3 years in customer success in tech, strong MS Office skills, and a customer-centric mindset focused on continuous improvement. Fully remote work with competitive benefits.