Remote SaaS Customer Success Associate - Onboarding & Support

StarTex Software LLC; Florida; À distance; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Flexible PTO

Six weeks parental leave

Medical, dental and vision coverage

Teladoc virtual healthcare services

Disability coverage

Life insurance

Legal services and voluntary benefits

Fully remote work environment

Résumé du poste

EHS Insight, a StarTex Software brand, is hiring a Customer Success Associate to drive onboarding, enable success, and support customers remotely for our SaaS environment. You will work across onboarding streams, respond to tickets, and communicate feature enhancements to customers.

You will collaborate with cross-functional teams, continuously improve processes, and develop domain knowledge in environmental, health, and safety software. A fully remote role with competitive benefits.

Qualifications

• Bachelor’s Degree preferred.
• 1–3 years of experience in Customer Success in a technology field.

Responsabilités

• Manage onboarding of new customers and minimize time to value.
• Lead customers through onboarding and resolve issues during the process.
• Respond to support tickets across multiple levels and provide best solution.
• Inform customers of new features and benefits; demo modules as needed.
• Identify opportunities to upsell additional modules and grow value.

Connaissances

Customer onboarding

Customer support

Communication

Formation

Bachelor's degree preferred

Outils

Microsoft Office

Excel

Description du poste

EHS Insight, a StarTex Software brand, is hiring a Customer Success Associate to drive onboarding, enable success, and support customers remotely for our SaaS environment. You will work across onboarding streams, respond to tickets, and communicate feature enhancements to customers.

You will collaborate with cross-functional teams, continuously improve processes, and develop domain knowledge in environmental, health, and safety software. A fully remote role with competitive benefits.