Remote Customer Success Associate - Onboarding & Growth

StarTex Software LLC; Yuma (AZ); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Flexible PTO

Six weeks of paid parental leave forex

Medical, dental and vision coverage -

Teladoc virtual healthcare services

Employer-paid short-term and long-term

Employer-paid life insurance

Access to legal services andadditional

Fully remote work environment

Job summary

EHS Insight, a StarTex Software brand, is seeking a Customer Success Associate to drive onboarding and support for customers using our environmental, health and safety SaaS platform. This role emphasizes customer advocacy and value realization within a distributed, fully remote team.

The successful candidate will guide new customers, resolve onboarding issues, respond to tickets, and identify opportunities to expand modules, while maintaining a strong customer focus and MS Office proficiency.

Qualifications

• Bachelor’s Degree is preferred.
• 1-3 years of experience working in Customer Success in a technology field.
• Environmental, Health, and Safety industry knowledge and experience a plus.
• Customer-centric, customer-focused, motivated by continuous improvement and knowledge-sharing.

Responsibilities

• Manage the onboarding of new customers, minimizing customers time to value.
• Lead customers through the onboarding process and resolve customer issues during the process.
• Respond to support tickets of customers with various support levels.
• Provide customers with the best option to solve their problem.
• Follow processes, procedures, and policies to provide excellent customer satisfaction and align with department and company goals and objectives.
• Identify opportunities for customers to benefit from additional modules, suggest and demo those modules to customers.
• Inform customers of new software features and functionality that will benefit them.
• Work independently to learn the software, domain knowledge and understand customer problems.
• Demonstrate learning of the software and environmental, health and safety domain knowledge.
• Display excellence by actively participating in the team, demonstrating excellence with customers, identifying opportunities to improve onboarding and other processes and procedures.
• Demonstrate an ongoing ability to take on and solve customer problems of increasing complexity.

Skills

Customer onboarding

Customer support

Problem solving

Communication

Education

Bachelor's degree preferred

Tools

Excel

Word

PowerPoint

Outlook

Job description

EHS Insight, a StarTex Software brand, is seeking a Customer Success Associate to drive onboarding and support for customers using our environmental, health and safety SaaS platform. This role emphasizes customer advocacy and value realization within a distributed, fully remote team.

The successful candidate will guide new customers, resolve onboarding issues, respond to tickets, and identify opportunities to expand modules, while maintaining a strong customer focus and MS Office proficiency.