Remote Customer Success Associate - SaaS Onboarding Expert

StarTex Software LLC; Texas; A distancia; USD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible PTO

Six weeks of paid parental leave

Medical, dental and vision coverage

Teladoc virtual healthcare services

Employer-paid disability and life保险

401(k) with employer match

Legal services

Fully remote work environment

Descripción de la vacante

StarTex Software LLC, through EHS Insight, seeks a Customer Success Associate to onboard and support customers in a fully remote role. You will guide clients through onboarding, address diverse support tickets, and propose module expansions to maximize value.

Strong communication and problem-solving are essential. You will learn the software and the environmental, health, and safety domain while collaborating with a distributed team to deliver excellent service and scalable onboarding

Formación

• Bachelor’s degree preferred.
• Proficient with Microsoft Office, Excel, Word, PowerPoint, and Outlook.
• 1–3 years of experience working in Customer Success in a technology field.
• Environmental, Health, and Safety industry knowledge and experience a plus.
• Customer-centric, customer-focused, motivated by continuous improvement and knowledge‑sharing.
• Excellent communication skills including active listening.
• Strong self‑motivation and organizational skills.
• Exceptional problem-solving ability.

Responsabilidades

• Manage onboarding of new customers and lead them through the process, resolving issues as they appear.
• Respond to support tickets across levels and propose the best solutions with pros and cons.
• Follow established procedures to ensure high customer satisfaction and alignment with goals.
• Identify opportunities to upsell/add modules and demonstrate them to customers.
• Inform customers about new software features and how they benefit them.
• Work independently to learn the software and domain knowledge relevant to customers.
• Demonstrate learning of software and environmental, health and safety domain knowledge.
• Contribute to team success and continuously improve onboarding processes and procedures.

Conocimientos

Customer onboarding

Support tickets

Communication

Organizational skills

Problem solving

Self-motivation

Team collaboration

Educación

Bachelor’s degree preferred

Herramientas

Microsoft Office

Excel

Word

PowerPoint

Outlook

Descripción del empleo

StarTex Software LLC, through EHS Insight, seeks a Customer Success Associate to onboard and support customers in a fully remote role. You will guide clients through onboarding, address diverse support tickets, and propose module expansions to maximize value.

Strong communication and problem-solving are essential. You will learn the software and the environmental, health, and safety domain while collaborating with a distributed team to deliver excellent service and scalable onboarding