Remote Customer Success Associate – Onboarding & Growth

StarTex Software LLC; Milton (MA); Remote; USD 52.000 - 76.000; Vollzeit

Benefits dieser Stelle

Fully remote work environment

Zusammenfassung

EHS Insight, a StarTex Software brand, seeks a Customer Success Associate to drive customer onboarding and ongoing support for our environmental, health, and safety software. You will guide customers through onboarding, resolve issues, and promote additional modules to enhance value.

Candidate should be customer-focused with 1–3 years in tech Customer Success, and be proficient in Microsoft Office. We offer a fully remote work environment and a comprehensive benefits package.

Qualifikationen

• Bachelor’s Degree preferred.
• 1–3 years of experience in Customer Success in a technology field.
• Proficient with Microsoft Office, including Excel, Word, PowerPoint and Outlook.

Aufgaben

• Manage onboarding of new customers and minimize time to value.
• Lead customers through onboarding and resolve issues during the process.
• Respond to support tickets across levels and provide best-fit solutions.
• Follow processes to ensure customer satisfaction and align with goals.
• Identify opportunities to upsell modules and demo them to customers.
• Inform customers of new features and functionality that benefit them.
• Learn the software and EH&S domain to better assist customers.
• Demonstrate ongoing learning and contribute to onboarding/process improvements.

Kenntnisse

Customer focus

Onboarding

Problem solving

Ausbildung

Bachelor’s Degree (preferred)

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Jobbeschreibung

EHS Insight, a StarTex Software brand, seeks a Customer Success Associate to drive customer onboarding and ongoing support for our environmental, health, and safety software. You will guide customers through onboarding, resolve issues, and promote additional modules to enhance value.

Candidate should be customer-focused with 1–3 years in tech Customer Success, and be proficient in Microsoft Office. We offer a fully remote work environment and a comprehensive benefits package.