Remote Customer Success Associate | Onboarding & Growth

StarTex Software LLC; Lorida (FL); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Fully remote work environment

Medical, dental and vision coverage

Job summary

EHS Insight, a StarTex Software brand, is hiring a Customer Success Associate to onboard new customers and support them through the lifecycle in a fully remote environment. You will advocate for customers, resolve issues, and identify opportunities to expand usage of modules while ensuring high satisfaction across our SaaS platform.

Ideal candidates have 1–3 years in Customer Success in tech, strong MS Office skills, and a customer-centric mindset with a passion for continuous improvement.

Qualifications

• Bachelor’s Degree preferred.
• 1-3 years of experience in Customer Success in a technology field.
• Environmental, Health, and Safety knowledge a plus.

Responsibilities

• Manage the onboarding of new customers, minimizing time to value.
• Lead customers through the onboarding process and resolve issues during the process.
• Respond to support tickets from customers with various support levels.
• Provide customers with the best option to solve their problem.
• Follow processes and policies to ensure excellent customer satisfaction.
• Identify opportunities for customers to benefit from additional modules and demo them.
• Inform customers of new software features and functionality that will benefit them.
• Work independently to learn the software, domain knowledge and customer problems.
• Demonstrate learning of software and environmental, health and safety domain knowledge.
• Collaborate with team to improve onboarding and related procedures.

Skills

Customer onboarding

Customer support

Problem solving

Continuous improvement

Education

Bachelor's degree preferred

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Job description

EHS Insight, a StarTex Software brand, is hiring a Customer Success Associate to onboard new customers and support them through the lifecycle in a fully remote environment. You will advocate for customers, resolve issues, and identify opportunities to expand usage of modules while ensuring high satisfaction across our SaaS platform.

Ideal candidates have 1–3 years in Customer Success in tech, strong MS Office skills, and a customer-centric mindset with a passion for continuous improvement.