Remote Customer Service & Tech Support Pro

Concentrix; Topeka (KS); Remote; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid training

Medical, dental, vision

DailyPay

Incentives

Remote work

Job summary

Concentrix is offering a remote Customer Service / Tech Support role designed for individuals who thrive in a fast-paced, inclusive environment. You will provide inbound assistance, troubleshoot hardware and software issues, and document customer interactions from your home office.

The position emphasizes strong relationships, problem-solving, and opportunities for growth within a Fortune 500 company. Applicants should have at least 1 year of customer service experience and access to a quiet

Qualifications

• Strong focus on building customer relationships.
• 1+ year of customer service experience.
• Technical support experience preferred.
• Open availability.
• A high school diploma or GED.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Be an amazing problem-solver.
• Offer additional products and/or services.
• Deliver expert customer experiences with a smile.

Skills

Customer relationships

Technical support

Multi-tasking

Problem solving

PC navigation

Education

High school diploma or GED

Job description

Concentrix is offering a remote Customer Service / Tech Support role designed for individuals who thrive in a fast-paced, inclusive environment. You will provide inbound assistance, troubleshoot hardware and software issues, and document customer interactions from your home office.

The position emphasizes strong relationships, problem-solving, and opportunities for growth within a Fortune 500 company. Applicants should have at least 1 year of customer service experience and access to a quiet