Remote Customer Service Pro — Growth & Impact

Concentrix; United States; Remote; USD 19,286,000 - 22,042,000; Full time

Benefits offered by this job

DailyPay

Paid training

Referral bonuses

Health insurance

401(k) retirement plan

Paid time off

Work-from-home

Job summary

Concentrix is hiring a remote Customer Service Representative to deliver exceptional support for a world‑renowned brand. The role offers work‑from‑home flexibility, a base pay of $15/hr, and continuous development through free learning and leadership programs.

Ideal candidates reside in the United States, have a quiet home workspace and strong multitasking skills. You’ll provide inbound support, resolve basic technical issues, document details in databases, and promote additional products or

Qualifications

• 6+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.)
• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

Responsibilities

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Skills

Soft sales experience

Customer service experience

Open availability

High school diploma or GED

Quiet home workspace

Multitasking

Willingness to learn

PC navigation

Desktop or laptop

High‑speed internet

Smartphone

US residency

Education

High school diploma or GED

Job description

Concentrix is hiring a remote Customer Service Representative to deliver exceptional support for a world‑renowned brand. The role offers work‑from‑home flexibility, a base pay of $15/hr, and continuous development through free learning and leadership programs.

Ideal candidates reside in the United States, have a quiet home workspace and strong multitasking skills. You’ll provide inbound support, resolve basic technical issues, document details in databases, and promote additional products or