Remote Customer Service & Tech Support Specialist

Concentrix; Pierre (SD); Remote; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid training

DailyPay

Job summary

Concentrix is seeking a remote Customer Service / Tech Support Representative to join our award-winning One Concentrix team. You’ll help top brands by delivering exceptional customer experiences from home, in a Fortune 500 environment that values inclusion and growth.

Military veterans are encouraged to apply and supported development tracks are offered. You’ll resolve diverse inquiries, document details, and work with a diverse global team to ensure solutions are effective and friendly.

Qualifications

• 1+ year of customer service experience.
• Technical support experience preferred.
• Must reside in the United States with a valid U.S. address.
• Quiet home work environment required.
• Proficient in fast-paced multitasking.

Responsibilities

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Skills

Customer relationships

Customer service

Technical support

Open availability

Multitasking

Tech adoption

Problem solving

PC skills

US residency

Education

High school diploma or GED

Job description

Concentrix is seeking a remote Customer Service / Tech Support Representative to join our award-winning One Concentrix team. You’ll help top brands by delivering exceptional customer experiences from home, in a Fortune 500 environment that values inclusion and growth.

Military veterans are encouraged to apply and supported development tracks are offered. You’ll resolve diverse inquiries, document details, and work with a diverse global team to ensure solutions are effective and friendly.