Remote Customer Service & Tech Support Pro

Concentrix

Austin (TX)

Remote

USD 21,000 - 29,000

Full time

8 days ago

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid training

Incentives

Remote work

Referral bonuses

Diversity programs

Job summary

Concentrix is hiring for a remote Customer Service / Tech Support Representative. You will deliver exceptional customer experiences for a Fortune 500 company, working from home with an emphasis on problem-solving and helping customers with hardware, software, and product issues.

You’ll join a diverse, global team and participate in ongoing training and development programs designed to advance your career while supporting a flexible work-from-home lifestyle.

Qualifications

1+ year of customer service experience.
Quiet, distraction-free home workspace.
Must reside in the United States with a valid U.S. address.
Willingness to learn new technologies.
Strong problem-solving and phone/computer navigation skills.

Responsibilities

Provide inbound customer support using a defined call flow.
Resolve technical issues related to hardware, software, and client products.
Document and retrieve information in databases.
Be an effective problem-solver and deliver positive customer experiences.
Offer additional products and/or services as appropriate.
Maintain a positive, team-focused attitude while working remotely.

Skills

Customer service

Technical support

Communication

Multitasking

Problem solving

Open availability

Education

High school diploma or GED

Tools

PC knowledge

Job description

You’ll join a diverse, global team and participate in ongoing training and development programs designed to advance your career while supporting a flexible work-from-home lifestyle.

Get your free, confidential resume review.

or drag and drop your file here.