Customer Experience Pro — Growth & Tech Support

Talkpush; Town of Florida (NY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Paid training days

DailyPay enrollment

Job summary

Concentrix in Lake Mary, FL, is hiring a Customer Service Representative to join a world-class team delivering exceptional customer experiences for a Fortune 500 brand. This role offers training, growth opportunities, and a comprehensive benefits package.

You will provide inbound support, assist with technical issues and billing, ensure social media content is appropriate, and bring a friendly, solution-focused approach.

Qualifications

• Must have a high school diploma or equivalent.
• 1 year of customer service experience required.
• Retail experience preferred.
• Able to uncover solutions by asking probing questions.
• Able to use resources or articles to provide accurate information.
• Must reside in the United States with a valid U.S. address.

Responsibilities

• Inbound customer support.
• Help customers resolve technical issues.
• Assist in correcting billing concerns.
• Ensure the appropriateness of social media content.
• Deliver expert customer experiences with a smile.

Skills

Customer service

Retail experience

Probing questions

Resource finding

Education

High school diploma or equivalent

Job description

Concentrix in Lake Mary, FL, is hiring a Customer Service Representative to join a world-class team delivering exceptional customer experiences for a Fortune 500 brand. This role offers training, growth opportunities, and a comprehensive benefits package.

You will provide inbound support, assist with technical issues and billing, ensure social media content is appropriate, and bring a friendly, solution-focused approach.