Remote Tech Support & Customer Care Specialist

Concentrix; Montgomery (AL); Remote; USD 20,664 - 24,796; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Employee referral bonuses

Work-from-home convenience

Job summary

Concentrix is seeking a Technical Support / Customer Service Representative to work from home providing inbound and outbound customer support. This role focuses on resolving customer issues related to the client’s products and ensuring excellent customer experiences.

The ideal candidate will have a strong background in customer service and technical support, with the ability to multi-task and solve problems effectively. Benefits include competitive pay, medical insurance, and a flexible work-from-home setup.

Qualifications

• 1+ year of customer service experience required.
• Eagerness to learn new technologies.
• Quiet, distraction-free home work environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Track and retrieve information in databases.

Skills

Customer relationship building

Technical support

Problem-solving

Multi-tasking

Computer navigation

Education

High school diploma or GED

Tools

PC knowledge

Smartphone

Job description

Concentrix is seeking a Technical Support / Customer Service Representative to work from home providing inbound and outbound customer support. This role focuses on resolving customer issues related to the client’s products and ensuring excellent customer experiences.

The ideal candidate will have a strong background in customer service and technical support, with the ability to multi-task and solve problems effectively. Benefits include competitive pay, medical insurance, and a flexible work-from-home setup.