Customer Service Associate

Concentrix; Lake Monroe (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Concentrix is seeking a Customer Service Associate in Florida to support global clients across professional, scientific, and technical services. You will handle inbound calls, chats, and emails, resolve questions, process requests, and document each interaction in CRM tools.

We emphasize teamwork in an inclusive environment, with training, coaching, and opportunities to grow in customer experience, technology, and analytics.

Qualifications

• Experience handling inbound calls, chats, and emails.
• Ability to follow workflows and meet quality targets.
• Experience documenting interactions in CRM systems.

Responsibilities

• Resolve customer questions and process requests.
• Document each interaction in CRM tools.
• Collaborate in a training-focused environment to grow skills.

Skills

Customer service

Communication

CRM systems

Problem solving

Tools

CRM software

Knowledge bases

Job description

Concentrix is seeking a Customer Service Associate to support global clients in the professional, scientific, and technical services sector. In this role, you'll handle inbound calls, chats, and emails, resolve customer questions, process requests, and document each interaction accurately in CRM tools. You'll follow defined workflows, meet quality and productivity targets, and use digital systems and knowledge bases to find solutions. Working in a collaborative, inclusive environment, you'll receive training, coaching, and opportunities to grow your skills in customer experience, technology, and analytics.