Remote Customer Service & Tech Support Agent

MCI Careers; Las Cruces (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI Careers is hiring Customer Service Agents in Las Cruces, New Mexico. You'll respond to customer inquiries, providing support for inbound calls and help desk needs. Ideal candidates possess excellent communication skills and a high school diploma. Enjoy competitive compensation, benefits including PTO, health coverage, and career growth opportunities. Join MCI for a rewarding environment where your contributions are valued and you can grow your skills.

Qualifications

• Age 18+ with a high school diploma or equivalent.
• Excellent communication and organizational skills.
• Typing speed of 20+ WPM.
• Basic knowledge of Microsoft Office and Windows OS.
• Dependable, punctual, and self-motivated.
• Strong problem-solving and customer service mindset.
• Ability to multitask and work independently in a fast-paced environment.
• Team player with great interpersonal skills.

Responsibilities

• Respond to inbound and outbound customer inquiries with professionalism and empathy.
• Identify customer needs and deliver clear, effective solutions.
• Troubleshoot basic technical issues and guide users through processes.
• Use internal systems to research and resolve service requests.
• Document customer interactions and claims accurately.

Skills

Excellent communication skills

Organizational skills

Problem-solving mindset

Typing speed of 20+ WPM

Customer service mindset

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

MCI Careers is hiring Customer Service Agents in Las Cruces, New Mexico. You'll respond to customer inquiries, providing support for inbound calls and help desk needs. Ideal candidates possess excellent communication skills and a high school diploma. Enjoy competitive compensation, benefits including PTO, health coverage, and career growth opportunities. Join MCI for a rewarding environment where your contributions are valued and you can grow your skills.