Launchpad: Entry-Level Customer Support & Tech Help Desk

MCI Careers; Las Cruces (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Incentives & Rewards

Job summary

MCI Careers is looking for a Customer Service Agent to support inbound inquiries in Las Cruces, New Mexico. This role involves assisting customers, troubleshooting issues, and representing well-known brands. Candidates should be reliable, possess strong communication skills, and be eager to learn. MCI offers extensive training, a supportive work environment, and opportunities for advancement. This position promises various benefits including paid time off and incentives as part of a competitive compensation package.

Qualifications

• Must be 18 years of age or older.
• Experience with data-entry utilizing a computer.
• Ability to read and speak English fluently.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Highly reliable with ability to maintain regular attendance.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Listen to customers and resolve their issues.
• Utilize systems to complete account management tasks.
• Document and process customer claims accurately.

Skills

Organizational skills

Communication skills

Customer service orientation

Problem solving

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is looking for a Customer Service Agent to support inbound inquiries in Las Cruces, New Mexico. This role involves assisting customers, troubleshooting issues, and representing well-known brands. Candidates should be reliable, possess strong communication skills, and be eager to learn. MCI offers extensive training, a supportive work environment, and opportunities for advancement. This position promises various benefits including paid time off and incentives as part of a competitive compensation package.