Customer Support Agent — Growth & Tech Help (Remote)

MCI Careers; Las Cruces (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI Careers in Las Cruces is looking for Customer Service Agents to join their team. This position involves handling inbound and outbound calls, troubleshooting basic technical issues, and ensuring customer satisfaction. Ideal candidates should possess a high school diploma, strong communication and organizational skills, and a customer-first mindset. The company offers competitive compensation, comprehensive benefits, and a supportive work environment focused on growth and learning.

Qualifications

• Must be 18 years or older.
• Strong communication and organizational skills required.
• Ability to type at least 20 WPM.
• Reliable attendance and punctuality expected.

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Resolve customer issues efficiently.
• Document customer interactions accurately.
• Use knowledge base to answer questions.

Skills

Strong communication skills

Organizational skills

Problem-solving skills

Multitasking skills

Customer-first mindset

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

MCI Careers in Las Cruces is looking for Customer Service Agents to join their team. This position involves handling inbound and outbound calls, troubleshooting basic technical issues, and ensuring customer satisfaction. Ideal candidates should possess a high school diploma, strong communication and organizational skills, and a customer-first mindset. The company offers competitive compensation, comprehensive benefits, and a supportive work environment focused on growth and learning.