Inbound Support Specialist – Customer Care & Growth

MCI Careers; Las Cruces (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Fun, Engaging Work Environment

Job summary

MCI Careers is looking for a Customer Service Representative in Las Cruces, NM, to support inbound and outbound customer service for commercial and public sector clients. This role involves resolving inquiries, troubleshooting issues, and assisting customers, ensuring an exceptional experience. Candidates should have strong communication skills, a high school diploma, and be eager to learn. MCI offers competitive compensation, benefits, and career growth opportunities. Be part of a supportive team that values your contribution.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words per minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to multi-task and stay focused.

Responsibilities

• Handle inbound and outbound calls using contact center technology.
• Resolve customer issues and ensure first call resolution.
• Recognize sales opportunities and apply sales skills.

Skills

Excellent organizational, written, and oral communication skills

Ability to evaluate, troubleshoot, and follow up on customer issues

Customer service orientation

Basic knowledge of Microsoft Office Suite

Conflict resolution and problem-solving capability

Strong team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Job description

MCI Careers is looking for a Customer Service Representative in Las Cruces, NM, to support inbound and outbound customer service for commercial and public sector clients. This role involves resolving inquiries, troubleshooting issues, and assisting customers, ensuring an exceptional experience. Candidates should have strong communication skills, a high school diploma, and be eager to learn. MCI offers competitive compensation, benefits, and career growth opportunities. Be part of a supportive team that values your contribution.