Remote Customer Service & Sales Specialist

MCI; Las Cruces (NM); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Incentives & Rewards

Job summary

MCI in Las Cruces, NM is seeking a Customer Service Representative to support various clients. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product-related inquiries.

We seek motivated individuals who can multitask effectively and deliver a high level of customer satisfaction. An excellent benefits package, including health insurance, paid time off, and career growth opportunities, is offered.

Qualifications

• Must be 18 years of age or older.
• Experience with data entry utilizing a computer.
• Strong team orientation and customer focus.

Responsibilities

• Handle inbound calls and make outbound sales inquiries.
• Resolve customer issues and engage customers across the country.
• Ensure first-call resolution through problem solving and effective call handling.

Skills

Customer service oriented

Excellent organizational skills

Conflict resolution

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI in Las Cruces, NM is seeking a Customer Service Representative to support various clients. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product-related inquiries.

We seek motivated individuals who can multitask effectively and deliver a high level of customer satisfaction. An excellent benefits package, including health insurance, paid time off, and career growth opportunities, is offered.