Tech Support & Customer Success Specialist

MCI Careers; Las Cruces (NM); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Casual Dress Code

Job summary

MCI Careers is seeking a full-time Technical Support Representative in Las Cruces, New Mexico. In this entry-level role, you will handle customer service calls, troubleshoot account issues, and provide assistance across various projects for well-known brands.

This position provides comprehensive training and aims to develop your skills in technical support and customer relations. Ideal candidates are motivated, reliable, and possess excellent communication abilities. A high school diploma is required, and the company offers extensive benefits.

Qualifications

• Must be 18 years of age or older.
• Basic knowledge of Windows operating system.
• Must be highly reliable with regular attendance.

Responsibilities

• Handle inbound and outbound contacts courteously and professionally.
• Ensure first call resolution through problem solving.
• Research systems to find missing information.

Skills

Excellent organizational, written, and oral communication skills

The ability to evaluate, troubleshoot, and follow-up on customer issues

Customer service oriented

Ability to type swiftly and accurately (20+ words a minute)

Strong team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Job description

MCI Careers is seeking a full-time Technical Support Representative in Las Cruces, New Mexico. In this entry-level role, you will handle customer service calls, troubleshoot account issues, and provide assistance across various projects for well-known brands.

This position provides comprehensive training and aims to develop your skills in technical support and customer relations. Ideal candidates are motivated, reliable, and possess excellent communication abilities. A high school diploma is required, and the company offers extensive benefits.