Call Center Pro – Fast-Paced, Growth-Focused CX

MCI Careers; Mesilla (NM); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI Careers is hiring a Call Center Representative in Las Cruces, New Mexico. In this role, you'll manage inbound and outbound calls, resolving customer issues while adhering to company standards. Ideal candidates are motivated individuals with a High School Diploma and 1–3 years of service experience. MCI offers a range of benefits including paid time off and health coverage. Join a company that values growth and support for its employees. Apply today!

Qualifications

• 1–3 years of call center or customer service experience.
• Flexibility to work shifts as needed.
• Bilingual or multilingual abilities preferred.

Responsibilities

• Manage high-volume inbound and outbound calls.
• Provide accurate, timely information on products and services.
• Resolve customer concerns and elevate complex cases when required.

Skills

Strong verbal and written communication skills

Ability to multitask and perform in a target-driven environment

Basic computer skills and experience with CRM or call center tools

Education

High School Diploma / Grade 12

Tools

Salesforce

Zendesk

Avaya

Job description

MCI Careers is hiring a Call Center Representative in Las Cruces, New Mexico. In this role, you'll manage inbound and outbound calls, resolving customer issues while adhering to company standards. Ideal candidates are motivated individuals with a High School Diploma and 1–3 years of service experience. MCI offers a range of benefits including paid time off and health coverage. Join a company that values growth and support for its employees. Apply today!