Customer Service Pro - Remote & Onsite

MCI; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking Customer Service Agents in Las Cruces, NM to support inbound and outbound customer service and sales projects for a variety of clients. You will handle inquiries, assist with product information, and upsell on offerings.

Training is provided and advancement opportunities exist within the team. Candidates should be problem solvers focused on delivering excellent service and customer satisfaction.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Typing swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first call resolution through problem solving and effective call handling.
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed.
• Accurately document and process customer claims in appropriate systems.
• Lead fact-finding discussions to determine the best options for the customer.
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managerial for resolution as needed.
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

Skills

Communication skills

Typing (20+ wpm)

Organizational skills

Written and verbal communication

Customer service mindset

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is seeking Customer Service Agents in Las Cruces, NM to support inbound and outbound customer service and sales projects for a variety of clients. You will handle inquiries, assist with product information, and upsell on offerings.

Training is provided and advancement opportunities exist within the team. Candidates should be problem solvers focused on delivering excellent service and customer satisfaction.