Customer Experience Call Center Specialist

MCI Careers; Las Cruces (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI Careers is seeking enthusiastic Call Center Representatives in Las Cruces, New Mexico, to support inbound and outbound customer service initiatives. The role requires strong communication skills and a commitment to reliability. Responsibilities include handling customer inquiries, resolving issues efficiently, and maintaining accurate documentation. MCI offers competitive compensation, paid time off, health benefits, and opportunities for career advancement in a dynamic environment.

Qualifications

• Minimum age of 18.
• Ability to multitask and work independently.
• Team-oriented with a collaborative spirit.

Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy.
• Resolve customer issues efficiently, aiming for first-call resolution.
• Accurately document customer interactions and process claims.

Skills

Strong written and verbal communication skills

Typing speed of at least 20 words per minute

Problem-solving and conflict resolution skills

Dependable and punctual with excellent time management

Customer-focused mindset with empathy and patience

Comfortable in a dynamic, fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI Careers is seeking enthusiastic Call Center Representatives in Las Cruces, New Mexico, to support inbound and outbound customer service initiatives. The role requires strong communication skills and a commitment to reliability. Responsibilities include handling customer inquiries, resolving issues efficiently, and maintaining accurate documentation. MCI offers competitive compensation, paid time off, health benefits, and opportunities for career advancement in a dynamic environment.