Remote Customer Service Supervisor - Lead & Mentor Teams

Progressive Leasing; United States; Remote; USD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive Compensation

Health benefits

401k matching

Paid time off

Paid holidays

Volunteer hours

Stock purchase program

Tuition reimbursement

Charitable gift matching

Equipment provided

Job summary

Progressive Leasing is seeking a Supervisor - Customer Service to guide a remote or Utah-based team in delivering excellent support for lease-to-own products. This role supports customers and internal operations while mentoring agents to achieve performance goals.

The position emphasizes coaching, process improvement, and ensuring service levels remain high, with flexible scheduling to cover nights, weekends, and holidays.

Qualifications

• High school diploma or GED or equivalent.
• Ability to calculate figures (discounts, interest, commissions).
• Proficiency with Microsoft Office Suite.
• Experience in Customer Service or Merchant Support preferred.
• Must be available to work nights, weekends and holidays.
• Willingness to learn AI-enabled tools.

Responsibilities

• Train team members on effective customer interaction methods.
• Examine team behavior and practices to provide constructive feedback and direction.
• Motivate team members to achieve desired results.
• Ensure that service levels consistently exceed expectations for the team.
• Handle inbound and outbound calls.
• Work with Progressive Leasing customers and provide exceptional customer service.
• Manage and accurately document account details.

Skills

Customer Service

Merchant Support

Call Handling

AI Tools Familiarity

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Progressive Leasing is seeking a Supervisor - Customer Service to guide a remote or Utah-based team in delivering excellent support for lease-to-own products. This role supports customers and internal operations while mentoring agents to achieve performance goals.

The position emphasizes coaching, process improvement, and ensuring service levels remain high, with flexible scheduling to cover nights, weekends, and holidays.