Remote Customer Service Supervisor - Lead & Mentor

Progressive Leasing; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Benefits

401k Matching

Paid Time Off

Paid Holidays

Volunteer Hours

Tuition Reimbursement

Stock Purchase Program

Job summary

Progressive Leasing is seeking a Supervisor - Customer Service to mentor a team delivering world-class customer experiences. This remote role (within 60 miles of Draper, UT) supports customers via calls, while also documenting account details and guiding performance to exceed service levels.

You will lead by example, train staff, and use AI-enabled tools as the department evolves, with evening and weekend hours required.

Qualifications

• High school diploma or GED required.
• Proven ability to calculate figures (discounts, interest, percentages).
• Proficiency with Microsoft Office Suite.
• Must be available to work nights, weekends and holidays.
• Familiarity with AI-enabled tools is a plus.

Responsibilities

• Train team members on effective customer interaction methods.
• Examine team behavior and provide constructive feedback and direction.
• Motivate team members to achieve desired results.
• Ensure service levels consistently exceed expectations for the team.
• Handle inbound and outbound calls and provide exceptional customer service.
• Manage and accurately document account details.

Skills

Team leadership

Customer service

Communication

Microsoft Office

Education

High school diploma or GED

Tools

AI tools

Job description

Progressive Leasing is seeking a Supervisor - Customer Service to mentor a team delivering world-class customer experiences. This remote role (within 60 miles of Draper, UT) supports customers via calls, while also documenting account details and guiding performance to exceed service levels.

You will lead by example, train staff, and use AI-enabled tools as the department evolves, with evening and weekend hours required.