Remote Customer Service Supervisor | Lead & Inspire Teams

Progressive Leasing; Draper (UT); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Compensation

Full Health Benefits

Company Matched 401k

Paid Time Off + Holidays + Volunteer

Employee Resource Groups

Employee Stock Purchase Program

Tuition Reimbursement

Charitable Gift Matching

Equipment and services

Job summary

Progressive Leasing is seeking a Supervisor - Customer Service to lead and coach a team focused on delivering exceptional service. This role supports remote work within a 60‑mile radius of Draper, UT, or can operate from our Utah corporate office.

You will mentor staff, monitor performance, and ensure service levels consistently exceed expectations. The ideal candidate will have a high school diploma or GED, strong math skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED required.
• Ability to calculate discounts, interest, commissions, percentages.
• Proficient in Microsoft Office Suite.
• Willing to work nights, weekends, and holidays.

Responsibilities

• Train team members on effective customer interaction methods.
• Examine team behavior and provide constructive feedback and direction.
• Motivate team members to achieve desired results.
• Ensure service levels exceed expectations for the team.
• Handle inbound and outbound calls.
• Work with Progressive Leasing customers and provide exceptional customer service.
• Manage and accurately document account details.

Skills

Math skills

Flexible schedule

Adaptability to AI tools

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Progressive Leasing is seeking a Supervisor - Customer Service to lead and coach a team focused on delivering exceptional service. This role supports remote work within a 60‑mile radius of Draper, UT, or can operate from our Utah corporate office.

You will mentor staff, monitor performance, and ensure service levels consistently exceed expectations. The ideal candidate will have a high school diploma or GED, strong math skills, and proficiency with Microsoft Office.