Remote Customer Service Supervisor – Lead & Elevate Service

Prog Leasing, LLC; El Paso (TX); Remote; USD 42,000 - 52,000; Full time

Job summary

Progressive Leasing is seeking a remote Supervisor - Customer Service to lead a team delivering outstanding support for customers. You will train agents, monitor performance, and ensure call quality while maintaining a positive customer experience.

The role requires a high school diploma, proficiency with Microsoft Office, and the ability to work nights, weekends and holidays in a fast-paced FinTech environment.

Qualifications

• High school diploma or GED required.
• Ability to calculate discounts, interest, commissions, percentages.
• Proficiency with Microsoft Office Suite.
• Availability to work nights, weekends and holidays.

Responsibilities

• Train team members on effective customer interaction methods.
• Examine team behavior and provide constructive feedback and direction.
• Motivate team members to achieve desired results.
• Ensure that service levels consistently exceed expectations for the team.
• Handle inbound and outbound calls.
• Work with Progressive Leasing customers and provide exceptional customer service.
• Manage and accurately document account details.

Skills

Customer service

Microsoft Office

Flexibility

Basic math

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Progressive Leasing is seeking a remote Supervisor - Customer Service to lead a team delivering outstanding support for customers. You will train agents, monitor performance, and ensure call quality while maintaining a positive customer experience.

The role requires a high school diploma, proficiency with Microsoft Office, and the ability to work nights, weekends and holidays in a fast-paced FinTech environment.