Remote Customer Service Supervisor – Lead & Coach Teams

Prog Leasing, LLC; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401k matching

Paid time off

Paid holidays

Volunteer hours

Tuition reimbursement

Stock purchase program

Life insurance

Job summary

Progressive Leasing, a leading lease-to-own provider, seeks a Supervisor - Customer Service to lead a remote team serving customers with excellence. You will mentor staff, monitor performance, and ensure high-quality interactions.

The role supports a remote work model within a 60-mile radius of El Paso, TX, with required availability for nights, weekends, and holidays. Join a company focused on growth, opportunity, and collaboration.

Qualifications

• High School Diploma or GED required.
• Ability to calculate figures such as discounts, percentages, etc.
• Proficiency with Microsoft Office Suite.
• Must be available to work nights, weekends and holidays.
• AI-enabled tools are used across the organization and will expand over time.

Responsibilities

• Train team members on effective customer interaction methods.
• Examine team behavior and practices to provide constructive feedback.
• Motivate team members to achieve desired results.
• Ensure service levels exceed expectations for the team.
• Handle inbound and outbound calls.
• Work with Progressive Leasing customers and provide exceptional customer service.
• Manage and accurately document account details.

Skills

MS Office

Flexibility

AI tools familiarity

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Progressive Leasing, a leading lease-to-own provider, seeks a Supervisor - Customer Service to lead a remote team serving customers with excellence. You will mentor staff, monitor performance, and ensure high-quality interactions.

The role supports a remote work model within a 60-mile radius of El Paso, TX, with required availability for nights, weekends, and holidays. Join a company focused on growth, opportunity, and collaboration.