Remote Customer Service Supervisor & Coach

Prog Leasing, LLC; Utah; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Compensation

Full Health Benefits (Medical/Dental/V

Vision/Life Insurance + Paid Parental

401k matching

Paid Time Off + Holidays + Volunteer

Employee Resource Groups

Employee Stock Purchase Program

Tuition Reimbursement

Charitable Gift Matching

Equipment & Services Provided

Job summary

Progressive Leasing is hiring a Supervisor - Customer Service to mentor and lead a team delivering exceptional customer experiences. This role supports both remote operations within a 60-mile radius of Draper, Utah, and our Utah office, ensuring high service levels and accurate account management.

The ideal candidate brings a background in customer service with leadership capabilities and proficiency in Microsoft Office. Availability for nights, weekends, and holidays is required.

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination.
• Ability to perform basic calculations for discounts and percentages.
• Proficiency with Microsoft Office Suite.
• Must be available to work nights, weekends and holidays.

Responsibilities

• Train team members on effective customer interaction methods.
• Examine team behavior and practices to provide constructive feedback.
• Motivate team members to achieve desired results.
• Ensure service levels consistently exceed expectations for the team.
• Handle inbound and outbound calls.
• Work with Progressive Leasing customers and provide exceptional customer service.
• Manage and accurately document account details.

Skills

Customer service

Team leadership

Coaching/mentoring

Microsoft Office

Communication skills

Problem-solving

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Progressive Leasing is hiring a Supervisor - Customer Service to mentor and lead a team delivering exceptional customer experiences. This role supports both remote operations within a 60-mile radius of Draper, Utah, and our Utah office, ensuring high service levels and accurate account management.

The ideal candidate brings a background in customer service with leadership capabilities and proficiency in Microsoft Office. Availability for nights, weekends, and holidays is required.