Remote Customer Service Supervisor - Lead & Develop Team

Progressive Leasing; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Company matched 401k

Paid time off + holidays + volunteer

Employee resource groups

Employee stock purchase program

Tuition reimbursement

Charitable gift matching

Equipment and services

Job summary

Progressive Leasing is seeking a Supervisor - Customer Service to lead a remote team within a 60-mile radius of Glendale, AZ. The role emphasizes coaching, mentoring, and achieving exceptional customer service standards while managing accounts and ensuring team performance.

You will train staff, monitor behavior, motivate the team, and handle calls to deliver a world-class customer experience. Availability for nights, weekends, and holidays is required.

Qualifications

• High school diploma or GED is required, or equivalent combination of education and experience.
• Must be able to calculate figures such as discounts, interest, and percentages.
• Proficiency with Microsoft Office Suite.
• Must be available to work nights, weekends and holidays.

Responsibilities

• Train team members on effective customer interaction methods.
• Examine team behavior and provide constructive feedback and direction.
• Motivate team members to achieve results.
• Ensure service levels consistently exceed expectations for the team.
• Handle inbound and outbound calls.
• Work with Progressive Leasing customers and provide exceptional customer service.
• Manage and document account details accurately.

Skills

Customer service

Coaching

Team motivation

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Progressive Leasing is seeking a Supervisor - Customer Service to lead a remote team within a 60-mile radius of Glendale, AZ. The role emphasizes coaching, mentoring, and achieving exceptional customer service standards while managing accounts and ensuring team performance.

You will train staff, monitor behavior, motivate the team, and handle calls to deliver a world-class customer experience. Availability for nights, weekends, and holidays is required.