Remote Customer Service Supervisor - Access & Support

Cardinal Health; Topeka (KS); Remote; USD 66,000 - 94,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

HSA

401k savings plan

MyFlexPay access

FSAs

Disability coverage

Work-Life resources

Parental leave

Wellness programs

Job summary

Cardinal Health Sonexus Access and Patient Support seeks a Supervisor to oversee staff performing customer service, enrollment and reimbursement activities, and prior authorization assistance for pharmacy benefits.

You will lead a remote team, develop training, monitor metrics, and implement program changes with leadership support. This role requires strong leadership and compliance with HIPAA in a nationwide remote setting.

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• 2-3 years of leadership experience in a call center or similar environment.
• Strong communication and customer service skills; ability to lead remote teams.

Responsibilities

• Oversee daily operations for inbound/outbound patient access team.
• Maintain development goals for a remote team with training.
• Create and update SOPs and program metrics.

Skills

Leadership

Customer service

Communication

Time management

Problem solving

Prioritization

Coaching

Education

Bachelor's degree

Job description

Cardinal Health Sonexus Access and Patient Support seeks a Supervisor to oversee staff performing customer service, enrollment and reimbursement activities, and prior authorization assistance for pharmacy benefits.

You will lead a remote team, develop training, monitor metrics, and implement program changes with leadership support. This role requires strong leadership and compliance with HIPAA in a nationwide remote setting.