Remote Customer Service Team Lead, Access & Patient Support

Cardinal Health; Lincoln (NE); Remote; USD 66,000 - 94,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

HSA

401k savings plan

MyFlexPay access to wages

Job summary

Cardinal Health Sonexus Access and Patient Support seeks a Supervisor to oversee the patient access team, handling customer service, enrollment and reimbursement tasks, and benefit investigations for pharmacy coverage. The role emphasizes remote leadership, SOP development, and KPI reporting to drive efficiency.

You will coach a remote team, manage Workday activities, and ensure compliance with HIPAA. Training periods run 8:00am-5:00pm CST, with full-time hours and flexible shift coverage as

Qualifications

• Bachelor's degree in related field or equivalent work experience.
• 2–3 years proven experience in a leadership position within a call center prefered.
• Strong communication and customer service skills, both written and verbal.
• Excellent leadership, troubleshooting, time management, and problem-solving skills.
• Ability to prioritize multiple concurrent assignments with urgency.
• Highly organized with strong time management skills.
• Ability to lead and engage remote employees.
• Shift flexibility required for early/later shifts.

Responsibilities

• Oversee daily operations for an inbound and outbound patient access support team.
• Maintain development and training goals for team in a 100% remote setting.
• Create and maintain SOPs and work instructions with metrics for the program.
• Review program metrics daily/weekly/monthly/quarterly and report to leadership.
• Manage workflow to ensure efficient customer service and monitor KPIs.
• Test/approve program changes related to technology and platform upgrades.
• Meet with Manager regularly to discuss performance and policy implementation.
• Conduct regular 1:1 coaching and development discussions with team members.
• Manage Workday tasks, timecards, PTO, etc.
• Ensure compliance with all laws and the Company’s HIPAA plans.
• Collaborate with internal partners to resolve complex program issues.
• Prioritize tasks to meet deadlines and maintain client contact.

Skills

Leadership

Call center

Customer service

Communication

Time management

Problem-solving

Remote management

Education

Bachelor's degree in related field

Tools

Workday

Job description

Cardinal Health Sonexus Access and Patient Support seeks a Supervisor to oversee the patient access team, handling customer service, enrollment and reimbursement tasks, and benefit investigations for pharmacy coverage. The role emphasizes remote leadership, SOP development, and KPI reporting to drive efficiency.

You will coach a remote team, manage Workday activities, and ensure compliance with HIPAA. Training periods run 8:00am-5:00pm CST, with full-time hours and flexible shift coverage as