Remote Access & Patient Support Supervisor

Cardinal Health; United States; On-site; USD 66,000 - 94,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k savings plan

Access to wages before pay day with my

FSAs

Disability coverage

Parental leave

Job summary

Cardinal Health Sonexus Access and Patient Support is a remote-first team helping manufacturers improve patient access and adherence. The Supervisor will guide staff in customer service, enrollment and reimbursement activities to ensure timely hub services.

You will oversee daily operations, coach remote team members, create SOPs and metrics, and report results to leadership. The role requires strong leadership, clear communication, and compliance with HIPAA and healthcare regulations.

Qualifications

• Bachelor's degree in related field, or equivalent work experience.
• 2-3 years proven leadership experience in a call center.
• Strong communication and customer service skills, written and verbal.
• Ability to lead and engage remote employees.

Responsibilities

• Oversee daily operations for an inbound and outbound patient access support team.
• Maintain development and training goals for team members in a 100% remote setting.
• Responsible for creating and maintaining Standard Operating Procedures and work instructions & metrics specific to the program.
• Responsible for conducting daily, weekly, monthly, and quarterly reviews of program metrics and reporting results to leadership.
• Manages workflow within assigned team to ensure efficient customer service operations.
• Monitors inbound calls and workgroups, and tracks key performance indicators such as abandonment rate, Service Level, After Call Survey and First Call Resolution.
• Responsible for testing/solutioning/approving program changes including those related to technology, platform upgrades and modifications to program business rules.
• Meets regularly with Manager to discuss team performance and people management considerations.
• Assists the Manager in implementing new policies and procedures.
• Conducts development-based biweekly/monthly/quarterly 1x1s with team members and holds responsibility for providing effective coaching, development and feedback on both performance and goal setting.
• Resonsible for managing Workday tasks; approvals timecards, PTO, etc.
• Comply with all Local, State, and Federal laws and regulations as they pertain to services provided by the Company.
• This includes supporting and demonstrating compliance with the Company’s Compliance and HIPAA Plans.
• Collaborates with internal business partners to provide effective responses and resolutions to complex program related issues.
• Manages time and independently prioritizes work responsibilities to meet key deadlines as assigned by manager.
• Maintains daily contact with client/3rd party partners by leveraging excellent verbal and written communication skills.
• Other duties as assigned.

Skills

Leadership

Call center leadership

Communication

Education

Bachelor's degree

Job description

Cardinal Health Sonexus Access and Patient Support is a remote-first team helping manufacturers improve patient access and adherence. The Supervisor will guide staff in customer service, enrollment and reimbursement activities to ensure timely hub services.

You will oversee daily operations, coach remote team members, create SOPs and metrics, and report results to leadership. The role requires strong leadership, clear communication, and compliance with HIPAA and healthcare regulations.