Remote Patient Access & Support Supervisor

Cardinal Health; Little Rock (AR); Remote; USD 66,000 - 94,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off

Job summary

Cardinal Health is seeking a Supervisor, Access and Patient Support to oversee a remote team handling customer service, enrollment and reimbursement activities, prior authorizations and copay enrollment. You will ensure efficient operations, SOP adherence and regular performance reviews.

Ideal candidates have a Bachelor’s degree and 2–3 years of leadership in a call center, with strong communication and time-management skills.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 2–3 years of leadership experience in a call center preferred.
• Strong communication and customer service skills.
• Excellent leadership, troubleshooting and time management abilities.
• Ability to lead remote teams and manage multiple priorities.

Responsibilities

• Oversee daily operations for inbound and outbound patient access support.
• Maintain development goals and training for a remote team.
• Create and maintain SOPs and work instructions with metrics.
• Review program metrics and report results to leadership.
• Manage workflow and monitor KPIs like abandon rate and FCR.
• Test and approve program changes related to technology and rules.
• Coach team members and conduct regular performance discussions.
• Manage Workday tasks including timecards and PTO.
• Ensure compliance with laws, HIPAA and company policies.
• Collaborate with internal partners to resolve complex issues.

Skills

Leadership

Customer service

Communication skills

Time management

Remote leadership

Education

Bachelor's degree in related field

Job description

Cardinal Health is seeking a Supervisor, Access and Patient Support to oversee a remote team handling customer service, enrollment and reimbursement activities, prior authorizations and copay enrollment. You will ensure efficient operations, SOP adherence and regular performance reviews.

Ideal candidates have a Bachelor’s degree and 2–3 years of leadership in a call center, with strong communication and time-management skills.