Remote Customer Service Specialist (Upsell & Support)

QVC Group; United States; Remote; USD 17,047 - 24,280; Full time

Benefits offered by this job

Paid time off

Health care benefits starting on day 1

401(k)

Tuition reimbursement

Employee assistance program

Company discounts

Job summary

QVC Group is seeking a Customer Service Specialist to support its Cornerstone brands like Ballard Designs and Frontgate. This is a full-time remote position for candidates residing in Ohio, offering $15.00 per hour. Responsibilities include handling a high volume of inbound calls, assisting with refunds and orders, and promoting additional products.

The role allows for career advancement and offers benefits including health care from day 1, paid time off, and generous discounts. Join a leading social shopping company committed to creating a vibrant workplace!

Qualifications

• Provide a distraction-free work-from-home environment.
• Navigate multiple systems and screens.
• Learn and work in a virtual environment with a set schedule.

Responsibilities

• Handle high volume of inbound customer inquiries.
• Assist customers with questions and personalize their experience.
• Confirm refunds, take payments, place orders, and analyze account data.

Skills

12+ months of service experience

Communication skills

Problem-solving

Technical troubleshooting

Job description

QVC Group is seeking a Customer Service Specialist to support its Cornerstone brands like Ballard Designs and Frontgate. This is a full-time remote position for candidates residing in Ohio, offering $15.00 per hour. Responsibilities include handling a high volume of inbound calls, assisting with refunds and orders, and promoting additional products.

The role allows for career advancement and offers benefits including health care from day 1, paid time off, and generous discounts. Join a leading social shopping company committed to creating a vibrant workplace!