Remote Customer Service Specialist - Retention & Support

School Result; Columbus (OH); Remote; USD 24,000 - 25,000; Full time

Benefits offered by this job

Paid training

Promotion opportunities

Company-provided equipment

Job summary

A customer service provider is hiring a Remote Customer Service Representative to assist customers through various channels including phone and chat. The role requires at least 2 years of customer service experience and strong communication skills. Responsibilities include handling inquiries professionally and creatively solving problems to enhance customer retention. Compensation is $11.50–$12.00/hour with paid training and opportunities for advancement within the company.

Qualifications

• Minimum 2 years’ customer service experience in a call center environment.
• Experience diagnosing and troubleshooting consumer products/services.
• Positive, professional demeanor.

Responsibilities

• Handle customer inquiries and complaints promptly and professionally.
• Document and update customer records accurately.
• Implement creative problem-solving to increase customer retention.

Skills

Customer service experience

Communication skills

Problem-solving

Experience with CRM tools

Education

High school diploma

College degree preferred

Tools

CRM Software

ACD tools

Job description

A customer service provider is hiring a Remote Customer Service Representative to assist customers through various channels including phone and chat. The role requires at least 2 years of customer service experience and strong communication skills. Responsibilities include handling inquiries professionally and creatively solving problems to enhance customer retention. Compensation is $11.50–$12.00/hour with paid training and opportunities for advancement within the company.