Remote Customer Service Specialist (BYOD)

Five Star Solutions; Central City (NE); Remote; USD 17,000 - 24,000; Full time

Job summary

Five Star Solutions is seeking individuals to answer customer inquiries about goods and services with a professional, helpful attitude. This remote, BYOD role handles debit card inquiries, orders, and balances for clients.

Position is work-at-home for pre-qualified states; offers 20–40 hours weekly, with shifts 7:00am–9:00pm CST. Training is provided; EOE/Veterans/Disabled/LGBT employer and E-verify participation are noted.

Qualifications

• Previous 3-6 months customer service or customer support experience preferred.
• Previous 3-6 months call center or office background experience a plus.
• Basic computer skills.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Customer service experience

Call center experience

Basic computer skills

Fast learner

Verbal communication

Active listening

Must be 18

Job description

Five Star Solutions is seeking individuals to answer customer inquiries about goods and services with a professional, helpful attitude. This remote, BYOD role handles debit card inquiries, orders, and balances for clients.

Position is work-at-home for pre-qualified states; offers 20–40 hours weekly, with shifts 7:00am–9:00pm CST. Training is provided; EOE/Veterans/Disabled/LGBT employer and E-verify participation are noted.