Remote Customer Service Pro — BYOD

Five Star Solutions; Baton Rouge (LA); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

BYOD

Paid training

Shift differential

Job summary

Five Star Solutions seeks individuals to answer inbound customer calls from clients, delivering high-quality service with a helpful, professional attitude. This BYOD work-from-home role focuses on debit card inquiries, orders, and balances for customers.

Applicants must reside in eligible states, be 18+ years old, and pass a background check. You'll follow scripts, identify needs, research solutions, upsell when appropriate, and maintain punctuality.

Qualifications

• 3–6 months customer service or support experience preferred.
• 3–6 months call center or office background experience a plus.
• Basic computer skills.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.
• Bring Your Own Device (BYOD)

Skills

Customer service

Call center experience

Basic computer skills

Quick learner

Verbal communication

18+ years old

Background check required

Job description

Five Star Solutions seeks individuals to answer inbound customer calls from clients, delivering high-quality service with a helpful, professional attitude. This BYOD work-from-home role focuses on debit card inquiries, orders, and balances for customers.

Applicants must reside in eligible states, be 18+ years old, and pass a background check. You'll follow scripts, identify needs, research solutions, upsell when appropriate, and maintain punctuality.