Remote Customer Service Agent – Inbound Calls (BYOD)

Five Star Solutions; Nebraska; Remote; USD 17,000 - 24,000; Full time

Job summary

Five Star Solutions is hiring remote Customer Service Representatives to answer inbound calls from customers regarding goods and services. You will follow scripts, identify needs, and provide solutions while maintaining professional service.

BYOD role requires own equipment and steady internet; shifts 7:00am–9:00pm CST, Mon–Fri with every other weekend. Training 2–5 days; full- or part-time; 20–40 hours weekly. EOE/Veterans/Disabled/LGBT employer; E-verify participation.

Qualifications

• 3-6 months customer service or customer support experience preferred
• 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service

Call center

Active listening

Verbal communication

Independent learner

Age 18+

Job description

Five Star Solutions is hiring remote Customer Service Representatives to answer inbound calls from customers regarding goods and services. You will follow scripts, identify needs, and provide solutions while maintaining professional service.

BYOD role requires own equipment and steady internet; shifts 7:00am–9:00pm CST, Mon–Fri with every other weekend. Training 2–5 days; full- or part-time; 20–40 hours weekly. EOE/Veterans/Disabled/LGBT employer; E-verify participation.