Remote Customer Support Specialist (BYOD)

Five Star Solutions; Woodbridge (VA); Remote; USD 17,000 - 24,000; Full time

Job summary

Five Star Solutions is seeking associates to handle inbound customer calls from home across multiple states. The role requires BYOD hardware and a dedicated workspace, with internet service and a fixed daily schedule.

You will follow scripts, resolve inquiries about goods and services, and may upsell when appropriate. Work is full-time or part-time with shifts between 8:00am and 10:00pm (EST), Mon-Fri and alternating weekends, plus paid training.

Qualifications

• 3-6 months customer service or customer support experience preferred
• 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• Background check required by state and federal laws

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Upsell products when opportunities arise
• Switch tasks smoothly without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service

Call center

Basic computer skills

Independent work

Phone communication

Must be 18

Job description

Five Star Solutions is seeking associates to handle inbound customer calls from home across multiple states. The role requires BYOD hardware and a dedicated workspace, with internet service and a fixed daily schedule.

You will follow scripts, resolve inquiries about goods and services, and may upsell when appropriate. Work is full-time or part-time with shifts between 8:00am and 10:00pm (EST), Mon-Fri and alternating weekends, plus paid training.