Remote Customer Support Specialist (BYOD)

Five Star Solutions; Philadelphia (Philadelphia County); Remote; USD 21,000 - 22,000; Full time

Job summary

Five Star Solutions is seeking agents to answer inbound calls for debit card inquiries from home. This BYOD remote role covers multiple US states, offering on-going support with scripts, active listening, and upsell opportunities. Training is provided; full-time or part-time arrangements may apply.

Responsibilities include handling inquiries, researching solutions, and maintaining professionalism. Primary duties involve following scripts, documenting interactions, and meeting performance

Qualifications

• 3–6 months customer service or customer support experience preferred
• 3–6 months call center or office background experience a plus
• Must be 18 years of age or older
• Basic computer skills are required
• A background check is required by state and federal laws

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions or alternatives
• Access company and client resources provided to accurately handle the call
• Upsell products when opportunities arise
• Switch between tasks without loss of efficiency or composure
• Be available at your desk with punctuality and attendance
• Remain positive and professional in all customer interactions
• Cross-train as requested
• BYOD compliance for remote work

Skills

Customer service

Call center

Basic computer skills

Active listening

Verbal communication

18+ years

Background check

Tools

Windows 10/11

Antivirus software

Firewall

Job description

Five Star Solutions is seeking agents to answer inbound calls for debit card inquiries from home. This BYOD remote role covers multiple US states, offering on-going support with scripts, active listening, and upsell opportunities. Training is provided; full-time or part-time arrangements may apply.

Responsibilities include handling inquiries, researching solutions, and maintaining professionalism. Primary duties involve following scripts, documenting interactions, and meeting performance