Remote Customer Service Specialist

MCI; Los Angeles (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a Full-Time Customer Service Representative to deliver professional, friendly service via phone, email, or chat from a remote home-based setup. You will respond to inquiries, resolve issues, and maintain accurate customer records while meeting quality and productivity goals, collaborating with internal teams to ensure a seamless customer experience.

This role is ideal for people who enjoy helping others, solving problems, and thriving in a fast-paced environment.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Fluent in English

Verbal and written communication

Problem solving

Multitasking

Customer service experience

Education

High School Diploma or GED

Tools

CRM software

Job description

MCI is seeking a Full-Time Customer Service Representative to deliver professional, friendly service via phone, email, or chat from a remote home-based setup. You will respond to inquiries, resolve issues, and maintain accurate customer records while meeting quality and productivity goals, collaborating with internal teams to ensure a seamless customer experience.

This role is ideal for people who enjoy helping others, solving problems, and thriving in a fast-paced environment.