Remote Customer Support Specialist

MCI; Jackson (MS); On-site; USD 30,000 - 46,000; Full time

Job summary

MCI is hiring a Full-Time Customer Service Representative to deliver exceptional support to customers from home. The role emphasizes friendly service, problem solving, and strong communication across channels while maintaining accurate records and supporting internal teams.

This remote position offers the flexibility to assist customers, meet productivity goals, and contribute to a growing CX/BPO organization with a diverse clientele across multiple industries.

Qualifications

• Fluent in English with strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Fluent in English

Strong verbal and written comm.

Excellent problem-solving & active lis

multitask in fast-paced environment

Previous customer service experience (

Education

High school diploma or GED

Job description

MCI is hiring a Full-Time Customer Service Representative to deliver exceptional support to customers from home. The role emphasizes friendly service, problem solving, and strong communication across channels while maintaining accurate records and supporting internal teams.

This remote position offers the flexibility to assist customers, meet productivity goals, and contribute to a growing CX/BPO organization with a diverse clientele across multiple industries.